Malaysia, Singapore, Brunei, Indonesia, Thailand, Philippines, Vietnam, China, Hong Kong, Taiwan, Japan, Korea, Australia, United States of America, Canada, United Kingdom, United Arab Emirates
You can track your order using the tracking number from your shipping confirmation email, order tracking SMS or on your My Orders page. (Kindly note that tracking information may take up to 24-48 hours to be updated to the tracking system of the delivery company.)
Kindly note that the price at checkout does not include customs and import duties. If taxes/ duties are incurred, you will be responsible to cover the fees before the delivery can proceed. Please check with your country’s customs office to determine these costs.
Failure to pay any incurred tax/ duty fee will result to shipment undelivered. In this case, customer will have to borne the return fee or refund will be withheld.
1. All returns must be made within 30 days starting from the day you receive your order.
2. Require approval of return & refund request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.
3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging. Note that if the returned item(s) does not meet our policy, your order will not be qualified as a refund.
You may choose one of the following refund options: ・Store credit ・Original form of payment
1. All returns must be made within 30 days starting from the day you receive your order.
2. Require approval of return & exchange request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.
3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging. Note that if the returned item(s) does not meet our policy, your order will not be qualified as an exchange.
Returns and exchanges are free within West Malaysia. For East Malaysia and International returns, customers will be responsible for the return shipping charges.
Please follow the process below to return your parcel to us. You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
1. Proceed to the nearest post office to process your return.
2. Keep your consignment receipt safe as you might need this as your proof of return.
Please allow up to 10 working days for us to receive your parcel, process your exchange and confirm your replacement item. We’ll give you an update once this has been done.
You may check the status of your order on your My Orders page. It will be updated once payment confirmation has been made and again once your order ships.
Kindly review our size guide for more information. If you’re still unsure which size works best for you, drop us a message athello@nose.com.myfor additional advice.
We’re so sorry about this! And yes, you may place a refund or exchange request with us. Please reach out tohello@nose.com.mywith your order number and proof of the product faulty.
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.Check if your connection is strong and stableEnsure you do not close your browser as you are guided to our payment gateway page (iPay88)
If you’re still having trouble placing an order with us, please drop us a message at hello@nose.com.my along with a screenshot of the error and we’ll take a look at it.
Once your payment has been confirmed, you will receive an email confirmation of your billing transaction. If you did not receive the email, your transaction was not successful and payment didn’t go through.
Once you sign up for our newsletter, an email containing the promo code will be sent to you. Kindly check your spam/ junk mailbox if you don't find it in your inbox.
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